Policies / Warranties / Coupon Details
All client information and data is strictly kept confidential, except where prohibited by law. You authorize Fireproof Professional Computer Services and/or affiliates to perform the work to be done with the necessary materials. You also acknowledge any computer not picked up, after services are completed, after 30 days, will accrue a $5. Per day storage fee. After 90 days the computer will be donated. Fireproof Computer Services and/or affiliates are not responsible for loss or damage in case of fire, theft or any other cause beyond our control. We warranty our labor for a period of 30 days. If the same virus/malware(s) is present within 30 days of original work completed date, we will complete the job free of charge. However, we do not make any guarantees for software issues including, but not limited to: infections (malware, viruses, Trojans, etc.) and software you install afterwards. It is your responsibility for keeping your data backed up and your software up-to-date. Under no circumstances are we liable for loss of data. Fireproof Computer Services and/or affiliates are not responsible for previously existing hardware damages or damages that occur during or after our repairs. All hardware, to be installed is required to be brand new. If the client attempts to fix the problem or have a third party attempt to fix the problem in anyway, this will void the warranty. This agreement must be signed on-site prior to performance of any and all work. Warranties on any hardware or software installed by us is subject to the warranty offered by the store where purchased or manufacturer’s warranty, as applicable. We do not warranty hardware, nor software of any kind. Charges not paid after 30 days will be assessed a $25 late fee will begin accruing 10% interest per annum. Charges not paid after 60 days will be assessed an additional $50 late fee. Charges not paid after 90 days will begin the legal collections stage. Your acceptance of this contract prohibits you from taking any action that negatively impacts Fireproof Computer Services. All estimates are subject to change and do not include taxes or shipping.
The certifications from CompTIA are a measure of proficiency in the field of computer repair. A+ certification means that you possess the technical skills and knowledge that are important to work as a qualified computer repair technician. Network+ Certification means you possess the technical skills and knowledge that are important to work as a qualified network repair technician.
30 day satisfaction guarantee is limited to our labor only, not including remote sessions or uncontrollable circumstances such as faulty network connections, server side complications, etc. If you are not completely satisfied, let us know in writing within 30 days from service and we will investigate your claim. Should we find a reasonable problem, we may choose to correct it for free, adjusted rate, or full rates, depending on circumstances. We will not offer refunds on labor or parts. If the investigation results are found to be from circumstances beyond our control, we reserve the right to rescind the guarantee.
Standard Return Policy
Return for refund/ replacement within: 30 days Items covered by this policy(those products for which seller states "This item may be returned for a replacement or refund within 30 days only") must be returned to seller within 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by seller, and not the mere issuance of an RMA
Refurbished Computers warranty
We offer a 30 day warranty on refurbished computer, laptops and monitors. warranty covers any laptop desktop or monitor that has malfunctioned in a way not caused by user. We will offer full refund after device is received back to us and has been inspected to show no user damage has caused malfunction. 30 day warranty is from when customer received item.
*Payment also constitutes acceptance of these terms.
We don't service environments where indoor smoking is allowed
$10 Off Coupon Details
- Residential services only
- 1 hr. Min.
- Only applies to labor costs
- Not applicable to discounted rates
- Offer only valid for onsite work
- Only one coupon, promotion, or account credit can be applied per session. Existing credits are honored first.
- All valid coupons must be surrendered to the technician during service.
- Offer is subject to change or cancellation at any time.
- Coupons are void if copied, scanned, or altered.
- Coupons are not valid for any subcontracted work.