All client information and data is strictly kept confidential, except where prohibited by law. You authorize Fireproof Professional Computer Services and/or affiliates to perform the work to be done with the necessary materials. You also acknowledge any computer not picked up, after services are completed, after 30 days, will accrue a $5. Per day storage fee. After 90 days the computer will be donated. Fireproof Computer Services and/or affiliates are not responsible for loss or damage in case of fire, theft or any other cause beyond our control. We warranty our labor for a period of 30 days. If the same virus/malware(s) is present within 30 days of original work completed date, we will complete the job free of charge. However, we do not make any guarantees for software issues including, but not limited to: infections (malware, viruses, Trojans, etc.) and software you install afterwards. It is your responsibility for keeping your data backed up and your software up-to-date. Under no circumstances are we liable for loss of data. Fireproof Computer Services and/or affiliates are not responsible for previously existing hardware damages or damages that occur during or after our repairs. All hardware, to be installed is required to be brand new. If the client attempts to fix the problem or have a third party attempt to fix the problem in anyway, this will void the warranty.  This agreement must be signed on-site prior to performance of any and all work. Warranties on any hardware or software installed by us is subject to the warranty offered by the store where purchased or manufacturer’s warranty, as applicable. We do not warranty hardware, nor software of any kind. Charges due on date of invoice. Charges not paid after 30 days will be assessed a $25 late fee and will begin accruing 10% interest per annum. Charges not paid after 60 days will be assessed an additional $50 late fee. Charges not paid after 90 days will begin the legal collections stage. Your acceptance of this contract prohibits you from taking any action that negatively impacts Fireproof Computer Services. All estimates are subject to change and do not include taxes or shipping. Warranty does NOT cover any shipping cost for returns, labor time for diagnostic, labor time for returning or exchanging hardware. Some products subject to restocking fee. A $40.00 fee will be charged for any returned checks.


The certifications from CompTIA are a measure of proficiency in the field of computer repair. A+ certification means that you possess the technical skills and knowledge that are important to work as a qualified computer repair technician. Network+ Certification means you possess the technical skills and knowledge that are important to work as a qualified network repair technician.


30 day satisfaction guarantee is limited to our labor only, not including remote sessions or uncontrollable circumstances such as faulty network connections, server side complications, etc. If you are not completely satisfied, let us know in writing within 30 days from service and we will investigate your claim. Should we find a reasonable problem, we may choose to correct it for free, adjusted rate, or full rates, depending on circumstances. We will not offer refunds on labor or parts. If the investigation results are found to be from circumstances beyond our control, we reserve the right to rescind the guarantee. Warranty void if device not on surge protector.


Standard Return Policy
Return for refund/replacement within: 30 days Items covered by this policy. Item must be returned to us within 30 days of the invoice date for this policy to apply. Does NOT cover any labor, shipping, or restocking fees. Warranty void if device not on surge protector.


No Return Policy
No Returns for applicable product. Only Warranty is applicable. Warranty void if device not on surge protector.


Refurbished Computers warranty
We offer a 30 day warranty on refurbished computer, laptops and monitors. warranty covers any laptop desktop or monitor that has malfunctioned in a way not caused by user. We will offer refund on parts, after device is received back to us and has been inspected to show no user damage has caused malfunction. 30 day warranty is from when customer received item.


Warranty does not cover:

• Software, including without limitation, the operating system and software added, third-party software or the reloading of software.
• Accessories or peripherals, (example – mouse, keyboard, etc.) labor, shipping, or restocking fees.
• Problems that result, directly or indirectly, from:
  • External causes such as accident, abuse, misuse or problems with electrical power.
  • Servicing not authorized by Fireproof Computer Services.
  • Usage that is not in accordance with product instructions.
  • Failure to follow the product instructions or failure to perform preventive maintenance.
• Products for which Fireproof Computer Services has not received payment
• Normal wear and tear

Warranty void if device is not on surge protector. User is responsible for installing surge protector.


*Payment also constitutes acceptance of these terms.


For the safety of our technicians, we do NOT service locations where indoor smoking is permitted.


Hosting


Payment due policy:
Hosting & Email will be suspended if not paid within 15 days from date of the invoice.
A fee of up to $80 will be charged to restore email and hosting service.
If not paid after 30 days, ALL email and files will be removed from our server permanently.


Backups/Archives
Backups are for websites only, we do not backup emails.  We recommend using MailStore to backup your emails.


Video
Streaming, or uploading video is not available and forbidden with our hosting packages.